Custom furniture is a bigger commitment than an off-the-shelf purchase, so it is worth asking a few direct questions before confirming an order.
1. What exact material and hardware will be used?
Ask for the board type (plywood, MDF, particle board), finish, and hardware brand for hinges, channels and handles. These details affect both the price and how long the furniture will last.
2. Is the quotation based on your actual measurements?
A quote given before a site measurement or without your exact room dimensions is only a rough estimate. Confirm whether the final price is subject to change after measurement.
3. What is the expected timeline?
Timelines vary with order size, material availability and installation complexity. Ask for a realistic range rather than a single date, and clarify what happens if there is a delay.
4. Who handles installation, and is it included?
Confirm whether delivery and installation charges are part of the quoted price or billed separately, and who to contact if an adjustment is needed after installation.
5. What is the process if something needs correction?
Understand how issues -- a mismatched finish, a hardware fault, a sizing error -- are handled after installation, and over what period.
Bringing it together
Asking these questions upfront, whether by WhatsApp, phone or the contact form, sets clear expectations before any material is cut and helps avoid surprises later in the process.
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